Similarly, the transition between the Scout 400, Scout 800 and Scout Enterprise also is smooth in terms of capital costs, with dispatch centers avoiding stranded investments when they decide to upgrade, Maarleveld said.

“There’s no ripping and replacing,” he said. “This is the same technology, so there’s a clear migration path, particularly from the 400 or 800.

“I think that’s one of the competitive advantages, compared to some of the other guys. [Some competitors] do some smaller offering and then—if you want to move up—you have to get rid of the smaller one and come in with a bigger one. We scale up smoothly and without disruption.”

Maarleveld said the migration path is different from the Scout 100, because it is a hardware-based platform that is targeted to serve the specific needs of smaller dispatch environments, such as a parking lot or a security-guard office within a hospital.

“[Scout 100 is] a SIP unit that’s integrated with our voice gateway, so the microphone and buttons are in hardware rather than software,” Maarleveld said. “We’ve been offering it as an option for a while, and we thought that, for certain types of applications, this might be more attractive to some customers than a PC-based, software solution.

“[Scout 100 is designed for] the kind of very small dispatch environments, where the applications they use are very simple, and there’s not a lot of need for customization or add-ons, so hardware can be an attractive approach. It’s simple; it’s low cost; and it’s reliable.”

Avtec will launch the lower-tiered solutions next week during the IWCE 2018 show (Booth 1325) in Orlando, Maarleveld said.